We are here to help

How do I enable closed captioning?

Watching with someone who prefers the closed caption turned off? Not a problem! Just follow these steps to manage your closed captioning settings:

iOS Mobile Phone or iPad


  1. Select the show you want to watch
  2. Tap the screen to play the show
  3. Navigate  the closed captioning button in the top right-hand corner of the screen
  4.  Tap the closed captioning icon to turn on subtitles 
  5. Tap the closed captioning icon again if you would like to turn off subtitles 



  1. Select a show you want to watch
  2. Click “Play”
  3. Hover mouse over the progress bar located at the bottom of your screen
  4. Navigate to the closed captioning icon on the left side of the progress bar
  5. Click the closed captioning icon and select “English” to turn on subtitles
  6. Click the closed captioning icon again if you want to turn off subtitles


If you want to turn on CC, go to Settings > General > Accessibility > Subtitles and Captioning. Choose "Closed Captions" to turn it on. 


ROKU closed captions can be activated from the settings of your Roku device.

  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. To open the captions menu, select Accessibility. If Accessibility is not listed, select Captions.
  4. Select Captions mode and choose when captions appear.
  5. Note: The "On mute" selection is not available on all Roku devices.
  • Off – captions never appear
  • On always – captions always appear (when available from the service provider). When service providers use their own settings, closed captions are activated within their channels.
  • On replay – captions appear only after pressing the Replay button  on your Roku remote (with content that supports instant replay)
  • On mute – captions appear only when the volume is muted.
      • Note: The "On mute" selection is not available on all Roku devices.

AMAZON Prime Video

To watch Prime Video movies and TV shows with subtitles:

  1. Start playing the video.
  2. Press the Menu button on your Fire TV remote or the Fire TV Remote App.
  3. Select Subtitles and Audio.
  4. Select the Off button under Subtitles and Captions. Then select an available subtitle language from the options on-screen to turn captions on.

Tip: You can then set preferences for the way subtitles display, including text size and style. You'll see a sample of your selected options on-screen.

  1. Press the Menu button again to return to video playback with subtitles on. 

To turn subtitles off, press the Menu button, re-open Subtitles and Audio, and select your currently enabled captions option. You'll then see an option to set subtitles to Off. 


Was this article helpful?
34 out of 75 found this helpful